Return policy



We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return policy below:

Return Request Period

You may initiate a return request within 14 days of receiving your order. To be eligible for a return, the request must be made within this 14-day period.

Return Shipping Costs

The cost of return shipping is the responsibility of the buyer. Please ensure that you use a trackable shipping service or purchase shipping insurance for items over a certain value to ensure that they are returned to us safely.

Return Address

To obtain the nearest return address, please contact our customer service team. We will provide you with the most convenient return address based on your location.

Return Conditions

To qualify for a return, the following conditions must be met:

  • The item must be in its original, unused condition.
  • The item must be returned with all original tags, packaging, and accessories.
  • The item should not have been washed, worn, or damaged.

Non-Returnable Items

Please note that the following items cannot be returned:

  • Customized or personalized items.
  • Promotional products and free gifts.
  • Used or worn products.
  • Products that have been damaged by misuse or customer error.

Return Process

  1. Request a Return: Contact our customer service team within 14 days of receiving your order to request a return authorization.
  2. Prepare Your Return: Pack the item securely in its original packaging. Include a copy of your receipt or order confirmation.
  3. Ship the Return: Send the package to the return address provided by our customer service team. Be sure to keep the tracking information for your records.
  4. Processing: Once we receive your return, we will inspect the item and process your refund or exchange as per our return policy.

Important Notice

We take issues of fraud and criminal behavior very seriously. Any fraudulent activities or attempts at deception will be reported to the appropriate authorities and handled in accordance with the law.

Thank you for shopping with Farrerbeauty. If you have any questions or need assistance with your return, please do not hesitate to reach out to our customer service team.